Shipping and Returns

Start the Night Shipping and Returns Policy

 

Shipping Information

The Start The Night eBoutique ships to most locations in the world.

 

Domestic

We ship all domestic orders with Australia Post ‘Express Post Parcel’ which offers a delivery estimate of 1-3 business day service. An email will be sent with tracking information when the order is dispatched.

In order to get your package to you as soon as possible, all orders are shipped within 2 business days, or the following day business day if purchased on the weekend or a public holiday.

Shipping is charged a flat rate of $10.00 will be applied at checkout.

All deliveries require a daytime delivery address and contact details. If you are not available, Australia Post will leave your parcel at the closest Australia Post Office. We do not offer an ‘Authority To Leave’ option.

Delivery fees that apply may be updated at our discretion from time to time.

 

International

All International orders are shipped via Australia post ‘Standard Parcel Service’, which offers a delivery time estimate of 5-6 business day service.

In order to get your package to you as soon as possible, all orders are shipped within 2 business days, or the following day business day if purchased on the weekend or a public holiday.

A flat rate of postage will apply to the following destinations at checkout:-

New Zealand $20.00AU

Asia $25.00AU

Europe $30.00AU

United Kingdom $30.00AU

North America $25.00AU

All deliveries must be signed for upon delivery as we do not offer an ‘Authority To Leave’ option.

Start The Night are not responsible for customs fee or any other additional costs incurred via international shipping. Delivery times are an estimate only and you agree we will not be liable for any delay in delivery.

 

Please be advised that there may be a delay of 1-2 business days during extremely busy periods, such as sale.

Delivery fees that apply may be updated at our discretion from time to time.

 

 

Payment

Start The Night accepts MasterCard, Visa and Paypal. We do not accept cash, cheque or Cash-On-Delivery (C.O.D.) as we operate an online payment system only.

 

Changes To Your Order

Orders can be changed or cancelled once they’ve been submitted provided that the order has not been dispatched. Please email us at hello@startthenightsleepwear.com as soon as possible if you would like to change or cancel an order. Where an order has already been dispatched we will be unable to modify it.

 

Order Information

A confirmation email will be sent once your order has been fulfilled. This will contain a tracking number which can be used to track the journey of your purchase. This will also have our ABN and can ben used to claim tax when leaving Australia.

 

Returns

We accept refunds/exchanges on all full priced and sale purchases when the garment is returned within 14 days of receiving your order. Please email us at hello@startthenightsleepwear.com within the 14 day period to make your exchange. Any garments received after this period will not be accepted.

Please make sure items are returned unworn and in original condition with garment tags attached. Please also include a printed version of the original receipt of purchase sent to your email. Returns that fail to meet these standards will be returned at customer expense

Upon approval of returns, please post your item(s) back to us via registered mail.

Return Address

Start The Night

P O Box 2096

Wattletree Road LPO

Malvern East 3145

 

Terms of Service

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other depictions are for presentation purposes only. No responsibility is taken by Start The Night for loss of damage once the package has been dispatched.

 

Missing parcels

Please make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order. Email us at hello@startthenightsleepwear.com if your package does not arrive. Our next step will be to lodge an enquiry with the relevant postal service. The postal service will get in touch with you and then will require a response from you. The whole process may take up to 2 months. It is safer if you have your items delivered when you are present, so provide a secure daytime delivery address where possible.

 

 

Sizing Chart
Size Aust 8 (S) 10 (M) 12 (L) 14 (XL)
Bust 84 89 94 99
Waist 65 70 75 80
Hip 91 96 101 106
AU 8 10 12 14
UK 8 10 12 14
US 4 6 8 10

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